At Zuhoouk, your satisfaction is of utmost importance to us. If you are not completely happy with your purchase, we offer a straightforward return and refund policy to ensure your shopping experience is worry-free. Please read the following guidelines carefully:
1. Eligibility for Returns:
- You may return any item within 30 days of receiving your order.
- To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
- Returns that do not meet these criteria will not be accepted.
2. Initiating a Return:
- To start the return process, please contact our customer support team at Zuhoouk@gmail.com.
- Include your order number, a clear explanation of the reason for the return, and any relevant photos if the item is damaged or defective.
- Our team will provide you with further instructions on how to return the item.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or the wrong item.
- We recommend using a trackable shipping method to ensure the safe return of your item.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed to your original payment method within a reasonable timeframe. Please note that it may take a few business days for the refund to appear on your statement.
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the desired item.
6. Non-Returnable Items:
- Certain items, such as undergarments, swimwear, and final sale items, are non-returnable for hygiene reasons. Please check the product description for more details.
7. Defective or Incorrect Items:
- In the event you receive a defective item or an item different from what you ordered, please contact us immediately. We will arrange for the return and provide a replacement or issue a refund.
8. Damaged Items:
- If your order arrives damaged, please contact us with photographic evidence within 7 days of receiving the item. We will promptly address the issue and provide a solution.
9. Contact Us:
- If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team at Zuhoouk@gmail.com.
We appreciate your trust in Zuhoouk and are committed to ensuring a smooth and fair return process. Your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for shopping with us.