Refund policy

At Zuhoouk, your satisfaction is of utmost importance to us.

If you are not completely happy with your purchase, we offer a straightforward return and refund policy to ensure your shopping experience is worry-free. Please read the following guidelines carefully:

1. Eligibility for Returns:

  • You may return any item within 30 days of receiving your order.
  • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
  • Returns that do not meet these criteria will not be accepted.

2. Initiating a Return:

  • To start the return process, please contact our customer support team at
  • Include your order number, a clear explanation of the reason for the return, and any relevant photos if the item is damaged or defective.
  • Our team will provide you with further instructions on how to return the item.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or the wrong item.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, the refund will be processed to your original payment method within a reasonable timeframe. Please note that it may take a few business days for the refund to appear on your statement.

5. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the desired item.

6. Non-Returnable Items:

  • Certain items, such as undergarments, swimwear, and final sale items, are non-returnable for hygiene reasons. Please check the product description for more details.

7. Defective or Incorrect Items:

  • In the event you receive a defective item or an item different from what you ordered, please contact us immediately. We will arrange for the return and provide a replacement or issue a refund.

8. Damaged Items:

  • If your order arrives damaged, please contact us with photographic evidence within 7 days of receiving the item. We will promptly address the issue and provide a solution.

9. Contact Us:

  • If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team at

We appreciate your trust in Zuhoouk and are committed to ensuring a smooth and fair return process. Your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for shopping with us.