Refund policy

At Zuhoouk, your satisfaction is of utmost importance to us. If you are not completely happy with your purchase, we offer a straightforward return and refund policy to ensure your shopping experience is worry-free. Please read the following guidelines carefully:

1. Eligibility for Returns:

• You may return any item within 30 days of receiving your order.
• To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached.
• Returns that do not meet these criteria will not be accepted.

2. Initiating a Return:

• To start the return process, please contact our customer support team at Zuhoouk@gmail.com.
• Include your order number, a clear explanation of the reason for the return, and any relevant photos if the item is damaged or defective.
• Our team will provide you with further instructions on how to return the item.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or the wrong item.
• We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, the refund will be processed to your original payment method within a reasonable timeframe. Please note that it may take a few business days for the refund to appear on your statement.

5. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the desired item.

6. Non-Returnable Items:

• Certain items, such as undergarments, swimwear, and final sale items, are non-returnable for hygiene reasons. Please check the product description for more details.

7. Defective or Incorrect Items:

• In the event you receive a defective item or an item different from what you ordered, please contact us immediately. We will arrange for the return and provide a replacement or issue a refund.

8. Damaged Items:

• If your order arrives damaged, please contact us with photographic evidence within 7 days of receiving the item. We will promptly address the issue and provide a solution.

9. Contact Us:

• If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer support team at Zuhoouk@gmail.com.

We appreciate your trust in Zuhoouk and are committed to ensuring a smooth and fair return process. Your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for shopping with us.